It says "markers missing" for every course I try to play
Please scan and send the latest course map you got from the golf to email@example.com and we’ll be able to propose the aerial view in a short while.
The App doesn’t show my position on the hole
Please check in your phone settings that location services are enabled for Mobitee. In the app, distances and your position must be highlighted in GREEN color, it means that app knows where you are and can provide very accurate distances.
The satellite view is out of date
Please report this to firstname.lastname@example.org, we'll check the latest available view of your course.
There is no satellite coverage for my home course
In case you cannot load the satellite view of the course or get a black screen, make sure to have an internet connection fast and stable. We recommend the WIFI to load satellite views BEFORE starting the round.
How to use the shot tracking?
Stand over the tee shot area and press the red icon
- Play and walk to the ball
- Press the red icon and save
- Select the iron/wood you used and save (You can avoid this step from settings screen)
- Play the next shot, walk to the ball, press the red icon, choose the club, save and so on…
Note that you can track short approachs but as the GPS accuracy is not that good for tight length, and as the shot tracking is not used to count strokes, we advise to only use shot tracking for long shots
I only see white tees on the satellite view, why?
The app does not show distances from any specific tees. The white dot can be moved anywhere on the screen by pressing it in order to be more accurate with daily tees position. Anyway, when you're on the course, the app will show exact distance from YOU to the GREEN
Distances from the tees are wrong!
Distances app shows from tees are only for information because tees are moving ofently. Anyway, The white dot can be moved anywhere on the screen by pressing it in order to be more accurate with daily tees position.
How to use/activate the range finder?
From the satellite view, press the binoculars button and aim your device around you to get all distances from your position.
The range finder does not display correct distances
The range finder needs to load the GPS and Compass to provide accurate data. This typically takes less than 5 minutes.
I can't download the course. Won't connect to server.
Your device does not get a good internet connection. We advise you to load any golf BEFORE coming on the course. For this, The WIFI is the best. You just have to update the list (ex: USA/ FLORIDA) by pressing the GREEN button on the top of the screen and clicking on the course name.
Note that once you arrive on the course details screen, the app will automatically load satellite views within the next minutes.
How to get the latest version of my course?
Go to the list of courses (All, Favorites) and press the top GREEN button to get the latest version of all courses. Then go to the course details, that will automatically update the satellite view.
Details about my course are wrong
Please specify the course name and full address to facilitate our research and send your request to email@example.com. Do not hesitate to scan and send the latest available score card/ course map from your golf club.
How to start a round?
Go to to "Play golf" and select your course, check details and go to players screen to compose your round and press the "Play" button. Then, the game starts.
How do I remove a course from favorites?
You will be able to do it from the course details screen.
What is the size of a course?
Each course is about 1 to 3 mb of data.
My course is missing
Please go to www.mobitee.com/ golfs in order to check in the 35000 golf list. If the course is missing, you can easily add it from there.
Do I need the internet on the course?
No, If you load your course BEFORE going to the course, you'll be able to stop using the internet over there.
Mobitee provides wrong scores
Is my player handicap auto update at the end of the game?
At the end of the game, Mobitee will ask you to use your virtual hcp as new player Hcp. Click YES to proceed or NO to keep your previous player Hcp.
What is score rules option?
Select the score rules used by your country to get according Net scores.
Do you plan on featuring statistics in your app?
Yes, they will be available later this year.
What happens if I change my iPhone?
You can reload the application from the App Store free of charge with your iTunes account.
Can I get the application on www.mobitee.com?
No, to download the application, go to the App Store from your iPhone or to iTunes from your PC. You can also click on our banners below the headding but you will still be redirected to the App Store.
My app does not work at all, what can I do?
Please restart your device, check your internet connection. If nothing changes, you can delete and reinstall the application from the App Store.
My app ask me to pay again!
Don't worry, send a message, from the application screen where you're stuck and we'll fix the situation.
The app drains my battery and I cannot finish the round
Please disable the 3G, the bluetooth, switch to sleep mode between holes and you must be able to use the app along the 18 holes. From app settings, you can turn OFF the "GPS active in sleep mode" option.
How do I change language?
Go to app settings and change localization. Then, Mobitee will use this new language automatically.
Could I change my Password?
Yes, send an email to our support team firstname.lastname@example.org with your current password and the one you want to change to, or for IPhone users, directly from My Mobitee/ My account screen.
Can I get my app transfered on another device?
If you keep using the same OS, YES. If you change, NO, you'll have to purchase the application for this new OS. If you buy the app for a new OS which is available on www.mobitee.com, you'll be able to get 30% OFF, please contact us.
I have the free version. How much is the full version?
With the free version, you can try our application on the first 5 holes of each course worldwide. The Full version is a onetime fee (around 25 $) for unlimited use of all courses in the world (+30,000).
How to avoid extra fees abroad?
Load the app, courses and satellite views BEFORE going abroad. Then, you'll just have to enable the GPS over there, no internet required anymore.
I don't want to receive anymore newsletter from Mobitee
Please contact us to email@example.com.
How to get the latest Mobitee version?
Check the appstore updates from your device. All updates are free of charge.
Does Mobitee work on my iPod Touch?
The iPod Touch does not have a GPS feature. Therefore, the app’s functions will be limited, since you won’t get your distance away from the green.